My Crypto Order Didn’t Execute

What can cause a buy or sell order not to be fulfilled completely?

Insufficient Funds: If there's not enough cash in your account for a buy order, the order will be rejected because of insufficient buying power.
Fractional Crypto Limitations: A fractional cryptocurrency represents a portion that is less than one full unit of that cryptocurrency. The split puts every cryptocurrency into 1/100,000th of that cryptocurrency with a minimum of 0.000000002 per order so you can trade exact amounts of each based on the targets set in your portfolio.
Sell Orders Not Receiving Enough to Make Buy Orders: When you submit buy and sell orders during the trading period, our system will sell first and then buy using the received funds. If the received funds from the sale are less than expected, the buy orders will be prorated to the funds available.

Reasons for Trade Failures: There are a number of reasons why a symphony may not trade. The most common reasons are restrictions placed on your account due to returned ACH transfers and incorrect symphony logic.
Due Diligence: It's the duty of the user to do due diligence on what assets you’re invested in. If a backtest doesn't work or you think trades should have executed but they didn't, the best practice is to research the assets you're invested in to see if there were any events that would have affected execution.

If you still can't figure out why, we're happy to help diagnose problems: please email us at crypto.help@composer.trade